Terms of Service

1. Agreement

These terms are an agreement between you and Justin Whitfield ("we", "us") about your use of Praedium. By creating an account or using the service, you accept them. If you use Praedium for a company or organization, you confirm you are allowed to accept these terms on its behalf. You must be at least 18 years old.

2. What Praedium is

Praedium is a tool for property managers to create, manage and send maintenance work orders to contractors. It is currently free, and it is offered to users in the United States. It does not perform repairs, choose contractors, or guarantee that any work gets done. It is not an emergency service. You are responsible for your maintenance decisions and for what you send to contractors and tenants.

The demo runs entirely in your browser with sample data. Nothing you do there is saved or sent anywhere.

3. Accounts and organizations

Sign-in and organization membership are handled by Clerk, our authentication provider. Keep your login secure and tell us if you suspect someone else has used it.

A user can belong to more than one organization; each organization's data is separate, and everyone in an organization can see and change all of its data. Admins control who is a member, change the organization's name and contact details, and can create and revoke API keys. Only invite people who should have access to your organization's properties, contacts and work orders.

4. Your data, and information about other people

You own the content you enter. You give us permission to store, process, display and send it as needed to run Praedium, including through the service providers listed in the Privacy Policy.

Most of what you enter is about other people: tenants, contractors and other contacts. You are responsible for having the right to collect and use that information, for keeping it accurate, and for any notices the people in it are owed. Enter only what a contractor needs to do the job. Don't put door codes, lockbox codes, alarm codes or other sensitive details in work orders or photos.

5. Contractor links

Contractors don't need an account. When you send a work order, the contractor gets a link containing a long random code. Anyone who has that link can open the work order and see your organization's name and contact details, the property address and unit, and the list of work items. To see the tenant's name, phone and email, the notes and photos, to check off items, add notes and mark the work order complete, or to list the contractor's other current work orders, the contractor verifies once by entering a code we email to the contractor's address on file. The browser stays verified for 30 days from its last visit, and you can sign a contractor out of every device from their contact page.

Send links only to the contractor, and treat them like a password. The page is hidden from search engines, but that doesn't stop someone forwarding the link. A link stops working when the work order is cancelled, archived or deleted, and changing the contractor issues a new link. Information that has already been viewed, downloaded or emailed can't be recalled.

6. AI features

Praedium Bot turns a written description into a draft work order using Claude, an AI model from Anthropic. Only your description and today's date are sent. The draft can be wrong, incomplete or misread what you said. Review it before you send it to anyone. Each user can turn Praedium Bot off in Settings.

AI assistant access (MCP). An admin can create an API key and give it to an outside AI assistant such as Claude or ChatGPT. With the key, that assistant can read and change your organization's properties, contacts and work orders and create draft work orders. Keys marked "Can change status" can also send, cancel, archive and restore work orders. Everything the assistant does is recorded as done by the person who created the key. You choose the assistant and the company behind it, and you are responsible for what it does with your key and your data. Keep keys private and revoke any key you no longer need.

7. Email

Praedium sends email on your behalf through Resend: work orders and cancellations to contractors, and, if you tick "Notify tenant", a short notice to the tenant naming the contractor and the property. These emails show your organization's name as the sender and use your organization's email as the reply-to address. Keep those details accurate, and only send to people who expect to hear from you about maintenance. We can't guarantee that every email is delivered. Marking a work order as sent by SMS does not send a text message; Praedium has no SMS feature.

8. Acceptable use

Don't use Praedium to break the law, to harass or deceive anyone, or to send spam. Don't upload content you have no right to share. Don't try to reach another organization's data, get around access controls, or interfere with the service. Don't impersonate another person or business.

9. Availability and changes

We may add, change or remove features, and we may suspend or shut down the service. We don't promise it will always be available or error-free. Keep your own copies of anything important. If we shut the service down, we will try to give reasonable notice so you can export your data first.

10. Ending the agreement

You can stop using Praedium at any time and delete your account or (as an admin) your organization in Settings, or ask us to do it. We may suspend or close accounts that break these terms, create a security risk, or where the law requires it. Where it's reasonable, we'll tell you why and give you a chance to fix the problem. The Privacy Policy explains what happens to your data afterwards.

11. No warranty

Praedium is provided "as is" and "as available", without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't guarantee the accuracy of AI output, the delivery of email, or the work of any contractor. Some places don't allow these exclusions, so some may not apply to you.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential damages, lost profits, or lost data arising from your use of Praedium. Our total liability for any claim connected to the service is limited to the greater of $100 or the amount you paid us in the past 12 months. These limits don't apply to anything the law doesn't allow us to limit.

13. Your responsibility for claims

If someone brings a claim against us because of content you entered, messages you sent, or your breach of these terms, you agree to cover our reasonable costs and any damages. This doesn't apply to claims caused by our own wrongdoing.

14. Governing law

These terms are governed by the laws of the State of South Carolina, and any dispute will be heard in the state or federal courts located in Anderson County, South Carolina, unless the law where you live gives you rights that override this.

15. Changes to these terms

We may update these terms. When we do, we'll change the effective date at the top of this page. If you keep using Praedium after a change takes effect, you accept the new terms. If you don't agree, stop using the service and ask us to delete your account.

16. Contact

Justin Whitfield, support@praediumhq.com